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Anderson Ross

4, Any Road, London FG 3 5CV

Telephone 475 930 5940

Mobile: 948 759 9304

E-mail: [email protected]

Career Objective

To engage in effective and excellent customer care service

Educational Qualifications

 

1. 1. B.A in Sociology, Middlesex University

1. 1. Diploma in Customer Service, College of North East London

Professional Qualifications

2013-2015: Assistant Customer Care Representative, Harrods Ltd

Responsibilities

• Welcoming of new staff and carrying out of orientation in the organization to introduce new staff to organizational policies and regulations, technology and people.
• Carrying out correct training on dress code for staff members
• Carrying out and facilitating other kinds of relevant training such as safety training and fire drills.
• Resolving customer complaints
• Opening, closing and monitoring of cash tills at the beginning and end of each day
• Carrying out stock control

1. 1. Customer Care Representative, Harrods Ltd

Responsibilities

• Handling internal and external e-mail and postal communications. Involved sending out e-mails and reading incoming e-mails and responding to them as necessary.
• Organizing and facilitating the running of weekly departmental meetings
• Processing telephone orders
• Handling customers and giving them advise on products before purchase
• Controlling stock and merchandising
• Initiated new promotion activities to increase customer’s sales during holiday seasons such as Easter and Christmas
• Handling customers directly and processing sales
• Handling customer queries, giving out information and resolving staff and customer complaints
• Giving motivational talks to staff of 65 Full time employees and 12 Temporary employees
• Connecting customers to the correct department when making purchase orders
• Processing international orders over the telephone and facilitating delivery on time

Awards

Received certificate of Merit for Best Customer Care Representative in the region

Referees

Available on request

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