Airline Customer Relations Officer CV Formats
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Sample Airline Customer Relations Officer CV Template
Julie H. Rutherford
Thames St, Oxford, England
Phone: 01865 578 446
Objective
To work in a prestigious airline as a customer relations officer
Professional Experience
2013 – Present: Customer Relations Officer, Virgin Atlantic Airways
- Draft letter to respond to complaints and compliments via email or registered mail to customer
- Participate in airline service quality improvement seminars, workshops and programs to delight the customer
- Provide weekly progress report on customer complaint handling
- Contact and provide suitable compensation for severe service lapses within authorized allowances.
2009 – 2013 : Corporate Sales Account Agent, British Airways, Heathrow
- Implement loyalty mileage programs for frequent business flyers
- Meet with corporate travel bureaus to assess requirements
- Ensure meeting the corporate sales targets during lean travel seasons
Skills
- Excellent social, diplomatic and interpersonal skills to deal with irate clients
- Excellent verbal and written communication skills in English and French
- High computer literacy to work on word processing and spreadsheets
Achievements
Cited by the President and CEO in 2016 for excellent customer relations work that won back 10 complaining passengers for the year
Education
2006 – 2009: BA Mass Communication, Leeds Metropolitan University
References
To be furnished upon request.