Airline Ticket Office Manager CV Formats
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Church St., Brighton, USA
Phone: 01273-344-1165
Objective
To work as an Airline Ticket Office Manager for a large hotel or airport transport concessionaire
Professional Experience
2010 – Present: Airport- Airline Ticket Office Manager, Virgin Atlantic Airways, Brighton Ticket Office
- Check on the attendance of ticketing and booking agents and ensure reservation terminals and ticket printers are working with adequate ticket stocks.
- Guide and mentor new agents.
- Assign staff to assist walk-in customers with special requirements like unaccompanied minors, stretcher and medical cases, etc.
- Extend work hours when needed
- Ensure that staff agents are wearing the prescribed airline uniforms
- Implement corporate code of discipline and proper frontline behaviour.
- Coordinate with assigned travel agents in the sales area to provide assistance when needed.
Skills
- Excellent command of geography, time zones and nationalities.
- Above average organizational, supervisory and managerial skills
- Excellent verbal communication and interpersonal skills to face customers.
Achievements
Cited by management for from 2016 to 2018 for achieving sales targets despite recession period
Education
2006 – 2010: BS Public Administration, Exeter College – Devon
Reference
Can be provided upon request
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