Strong problem-solving skillsExcellent client-facing skillsStrong phone contact handling skills and active listeningAbility to multi-task, prioritize, and manage time effectivelyResult drivenFast learner. Seek the key success factor of doing new things in very short timeGood observer. Have a clear thought about industry and productExcellent communication and decision-making skills.
We are looking to hire customer services inbound. Candidate should have the following skills Build sustainable relationships and trust with customer accounts through open and interactive communicationFollowing standard procedures for proper escalation of unresolved issues to the appropriate internal teamsProvide prompt and accurate feedback to customersEnsure proper closure of all issues.Document knowledge in the form of knowledge base tech notes and articlesLogging and keeping records of customer/employee queriesResolve customer complaints via Calls, Emails, Web chat etc.Resolves problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Taking ownership of customer issues reported and seeing problems through to resolutionResearching, diagnosing, troubleshooting and identifying solutions to resolve customer queries.
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