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Sample Telephone Customer Service

CV

Template

Susan Owen

15/16 Washington st

Cork Co.

Cork

Email: [email protected]

Mobile No: (029)70015

Telephone Number: (021)4806445

Career Objective: to give appropriate answers to general customer inquiries and to solve complaints till they get worse.

Professional Experience:

2008- 2018: working as a call center representative at Vox Pro Communications in Cork.

Telephone Customer Service objectives:

• Answer phones and be ready for unexpected customer requests.
• Sell products according to the policy of the company and thereby place orders in the computer system.
• Provide customers with rich data and service information.
• Given certain conditions, transferring customer calls to staff members.
• Identifying customer issues with the help of the computer.
• Follow up on customer inquiries which weren’t resolved on the spot.
• Participate on coaching activities meant to enhance professionalism.

Qualifications:

2007- 2008: Bachelor of Celtic Studies and Social Sciences – University College Cork, Cork

Achievement:

Prolonged membership within The Office of Media & Communications of Cork University.

Hobbies:

• Shopping
• Communicating

Referees:

“Upon request”.

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