Telemarketing Manager CV Formats
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Sample Telemarketing Manager CV Template
Monica Doubleday
123 High Street,
Brentford, Middlesex, TW8 8JA
Telephone Number: 12 345 6789
Mobile Number: 07123456789
Email: mdoubleday@email.com
Career Objective
Seeking a job as a telemarketing manager and use my skills to bring profit to the company and advance my career
Educational Background
MA Marketing Management
Middlesex University, 2015
BA Business Administration
Middlesex University, 2010
Work Experience
2017-present: Telemarketing Manager, XYZ Associates
Responsibilities
- Prepare yearly, quarterly and monthly goals
- Prepare strategic plans on how to reach goals
- Perform monthly random quality testing in groups
- Train team leaders, supervisors, and trainers
- Conduct weekly update meetings
- Design standards and procedures to maximize quality of service to clients
Skills
- Excellent written and verbal communication skills
- Good supervisory and managerial skills
- Proficient in the use of computer programs and telemarketing software
- Excellent phone etiquette
Achievements
- Trained more than 10 batches of supervisors and team leaders
- Compiled research on the betterment of telemarketing to incorporate into training modules
References available upon request