Collection Manager Resume

Experience Details:
More than 15-years in Collection and Debt control field. Wide knowledge thorough grasp of FDCPA Act.

Education Details:

High School Diploma;
Credit Management Certified;
Management Techniques Certification;
Bachelor Degree in Arts -Accounting

Affiliations:

• CIMT
• CICM

Additional Skills:

• Computer: Windows 3.1/95/98/2008/ME/XP
• MS Excel, Word, Lotus 123
• Rhumba Office, Davox Autodialer, PEGA System, CACS Collection S/F
• Written & Verbal Communication, Skilled in FDCPA Act.
• Figures Analysis, Financial Statements review

Job History:

Collection Manager (07/2013-Present)
Martinez Fletcher & Asso., TX

Responsibilities Includes:

• Develop and manage collections and credit programs.
• Supervise inquiry of credit risk in clients and providers and observe the collection of totals due to association and handle the daily activities of Collection teams.
• Plan collection policies and processes and check its implementation.
• Encourage and train the subordinates, appraise and evaluate Team member’s performance and offering counseling.

Supervisor (09/2011-06/2013)
Ford Credit, TX

Responsibilities Includes:

• Direct and handle the daily activities of Collections Team.
• Encourage and train the subordinates, appraise and evaluate Team member’s performance and offering counseling.
• Organize regular target statistics and also Team reports for Sr. management.

Account Manager (08/2009-09/2011)
Ford Credit, TX

Responsibilities Includes:

• Avoid losses, creating repayment arrangements, re-plan repayments.
• Compute and estimate Lease payoffs.
• Start bankruptcy proceeding, charge off account, grant accounts routed for recovery.

Counselor (04/2009-12/2009)
Household Auto Finance, TX

Responsibilities Includes:

• Advice delinquent clients on the account maintenance.
• Negotiations and restructuring loan re-payments.
• Start repossession on the old due accounts where delinquent hasn’t been determined.

Credit Supervisor (01/2004-03/2008)
Widegate Global Ames, TX

Responsibilities Includes:

• Review new credit applications.
• Oversee billing and invoicing, recovery.
• Legal proceeding and foreclosures.
• Assist hire and train employees, evaluate staff’s performance.
• Make calls to clients with the delinquent accounts.