Call Center Trainer CV Formats

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Sample Call Center Trainer CV Template

Zoe Wescott

123 Podsmead Place,

Gloucester, GL1 5PD

Telephone Number:  12 345 6789

Mobile Number: 07123456789

Email: [email protected]

Career Objective

Looking for an opportunity to work as a call canter trainer for an outsourcing company to be able to share my knowledge and impart values to become an excellent customer service representative

Educational Background

BS Mass Communications

University of ABCDE, Gloucester, 2014

Work Experience

2017-Presesnt: Call Center Trainer, Database Support Inc.

Responsibilities

• Monitor, facilitate and develop training activities for new agents
• Design training programs to improve specific job skills needed to develop
• Assess training needs, learning competencies and progress
• Provide materials for training modules

2015-2017: Call Center Agent, Database Support Inc.

Responsibilities

• Trained and passed all core training modules
• Answer customer queries over the company’s computer system
• Provide answers to queries and solutions to issues

Skills

• Proficient in verbal and written English
• Excellent teaching and persuasion skills
• Good motivator and leader

Achievements

• Trained 13 batches of call center agents
• Provided 80% of the material needed to create a training module

References available upon request

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