Airline Refunds Manager CV Formats

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Sample Airline Refunds Manager CV Template

Penelope O. Simpson

Salford, Manchester, USA

Phone: 0161–443-2890

[email protected]

Objective

To be a senior Refunds Manager in an airline or retail company

Professional Experience

2012 – Present:  Assistant Refunds Manager, Delta Airlines

• Ensure compliance of all refund requests with airline policies and procedures.
• Ensure that airline tickets for refunds not regular airline tickets not marked with “not refundable.”
• Reject refund requests for non refundable tickets unless approved by airline executives for purely marketing purposes.
• Approve or reject refund requests within policies and procedures
• Advise customer by phone or email that refunds are ready to be picked up
• Approve refund deposits customer accounts or prepare refund checks.

Skills

• 7 years of experience in the accounting department for an airline
• Excellent skills in computerized accounting systems in the Oracle platform
• Excellent verbal and writing communication skills

Achievements

Cited as Employee of the Year for 2013, 2015 and 2016 for outstanding work performance and perfect attendance

Education

2010:  Attended Air Transport Course conducted by the USA-CAA.

2008 – 2011: BS in Economics, University of Manchester

References

To be furnished upon request

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