Airline Customer Relations Officer CV Formats

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Sample Airline Customer Relations Officer CV Template

Julie H. Rutherford

Thames St, Oxford, England

Phone:  01865 578 446

[email protected]

Objective

To work in a prestigious airline as a customer relations officer

Professional Experience

2013 – Present:  Customer Relations Officer, Virgin Atlantic Airways

• Draft letter to respond to complaints and compliments via email or registered mail to customer
• Participate in airline service quality improvement seminars, workshops and  programs to delight the customer
• Provide weekly progress report on customer complaint handling
• Contact and provide suitable compensation for severe service lapses within authorized allowances.

2009 – 2013 :  Corporate Sales Account Agent, British Airways, Heathrow

• Implement loyalty mileage programs for frequent business flyers
• Meet with corporate travel bureaus to assess requirements
• Ensure meeting the corporate sales targets during lean travel seasons

Skills

• Excellent social, diplomatic and interpersonal skills to deal with irate clients
• Excellent verbal and written communication skills in English and French
• High computer literacy to work on word processing and spreadsheets

Achievements

Cited by the President and CEO in 2016 for excellent customer relations work that won back 10 complaining passengers for the year

Education

2006 – 2009: BA Mass Communication, Leeds Metropolitan University

References

To be furnished upon request.

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