Call Center Quality Assurance CV Formats

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Call Center Quality Assurance CV Formats

Sample Call Center Quality Assurance CV Template

Donna Wheeler

123 Field Street,

Holyhead, LL65 3EG

Telephone Number:  12 345 6789

Mobile Number: 07123456789

Email: dwheeler@email.com

Career Objective

To work in a call center quality assurance position for a global company

Educational Background

BS Computer Science

 

University of ABC, 2013

Work Experience

2016-2018: Call Center Quality Assurance Officer, ABC Global Company

Responsibilities

  • Listened to call center representatives’ recorded conversations to subject to quality assurance policies and screening
  • Made progress reports on monitored agents
  • Gave recommendations and commendations on agents who give superb customer service
  • Made weekly and monthly reports
  • Work hand in hand with team leaders to improve team’s performance

Skills

  • Excellent verbal and written English skills
  • Attentive to details and strict with policies
  • Good listener and adept problem solver
  • Fast trouble shooting skills using computer programs
  • Have knowledge with basic technical support

 

Achievements

  • Have been in the call center industry for more than five years
  • Screened and trained call center representatives for proper call handling and excellent customer service policies

 

References available upon request

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